{"id":415,"date":"2024-05-06T17:43:35","date_gmt":"2024-05-06T09:43:35","guid":{"rendered":"https:\/\/chishean.com\/?page_id=415"},"modified":"2024-05-06T17:43:36","modified_gmt":"2024-05-06T09:43:36","slug":"whats-new","status":"publish","type":"page","link":"https:\/\/chishean.com\/index.php\/whats-new\/","title":{"rendered":"What\u2019s New"},"content":{"rendered":"\n

Offer personalized discounts on specific products with our custom coupon feature<\/strong><\/h3>\n\n\n\n

Through our unique coupon feature, you can provide either percentage discounts or flat-rate discounts to specific customer groups for a range of your products.<\/p>\n\n\n\n

With our platform, you have the capability to identify and target high-potential customers with brand-specific audiences such as:<\/p>\n\n\n\n

– Recent Customers<\/p>\n\n\n\n

– Shopping Cart Abandoners<\/p>\n\n\n\n

– High-Spending Shoppers<\/p>\n\n\n\n

For US there are additional audiences available such as:<\/p>\n\n\n\n

– Brand Followers<\/p>\n\n\n\n

– Premium Customers<\/p>\n\n\n\n

– Promising Buyers<\/p>\n\n\n\n

– Customers at Risk<\/p>\n\n\n\n

– Potential New Customers<\/p>\n\n\n\n

These tailored coupons can be a great strategy to foster relationships with loyal customers, promote awareness of new products, initiate repeat purchases, and enhance customer loyalty.<\/p>\n\n\n\n

Instant replacements are available for seller-fulfilled returns<\/strong><\/h3>\n\n\n\n

Commencing February 12, 2024, customers will have the facility to apply for an immediate replacement for parcels distributed via Prepaid return label scheme.<\/p>\n\n\n\n

If customers receive their order and it’s faulty, not as described, or a completely different item altogether, a free, swift replacement is an option available during the return procedure.<\/p>\n\n\n\n

The original item is to be returned within a month’s time of acquiring the replacement. If this is not adhered to, then sellers qualify for automatic compensation.<\/p>\n\n\n\n

If it turns out that the returned item was used, defective, or altered from its original state when it was dispatched to the buyer, the seller can lodge a claim for reimbursement on the Manage SAFE-T Claims page.<\/p>\n\n\n\n

This policy adjustment means that there will be a uniform process for customers returning products across our range of delivery options.<\/p>\n\n\n\n

Request to remove meltable FBA inventory by April 15<\/strong><\/h3>\n\n\n\n

In order to ensure the quality of products, fulfillment centers will not accept any meltable inventory from April 15 until October 15, 2024.<\/p>\n\n\n\n

Meltable inventory includes all items that are sensitive to heat, such as chocolates, gummies, and certain jelly and wax-based products.<\/p>\n\n\n\n

Any meltable products that are stored or reach fulfillment centers beyond April 14, 2024, will be discarded, and a fee will be applied. For detailed information, please refer to our FBA removal order fees.<\/p>\n\n\n\n

To prevent your products from getting discarded, you may either opt for removal orders or try to deplete your meltable inventory prior to April 15 by initiating sales.<\/p>\n\n\n\n

Improve customer satisfaction with new Voice of the Customer features<\/strong><\/h3>\n\n\n\n

We’re excited to present two brand-new additions to our Voice of the Customer dashboard: Action Recommendations and Central Themes.<\/p>\n\n\n\n

The Voice of the Customer dashboard earmarks products that could benefit from additional scrutiny, slotting them in “Low” and “Very Low” health categories. These innovative features provide tailored advice to enhance your listings and garner more customer feedback.<\/p>\n\n\n\n

The Action Recommendations have diversified from already present alternatives such as modifying listings and inventory removal, now featuring:<\/p>\n\n\n\n

Insightful content to familiarize sellers with issues related to product condition, expiry, and overall quality, plus solutions to address them.<\/p>\n\n\n\n

Details regarding Amazon’s preparation norms, equipping sellers with the right product preparation strategies to minimize product mishandling incidents.<\/p>\n\n\n\n

Size chart instrument to refresh size chart specifics, thereby decreasing customer queries related to sizing.<\/p>\n\n\n\n

Support for product lifecycle enables customers to gain a deeper understanding of your products through video assistance and live support, aiming to reduce return rates.<\/p>\n\n\n\n

The Central Themes feature extends customer input beyond just reviews to envelop comments from customer service interactions, buyer-seller communication, seller feedback, and A-to-z Claims.<\/p>\n","protected":false},"excerpt":{"rendered":"

Offer personalized discounts on specific products with … \u9605\u8bfb\u66f4\u591a »What\u2019s New<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"class_list":["post-415","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/pages\/415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/comments?post=415"}],"version-history":[{"count":1,"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/pages\/415\/revisions"}],"predecessor-version":[{"id":416,"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/pages\/415\/revisions\/416"}],"wp:attachment":[{"href":"https:\/\/chishean.com\/index.php\/wp-json\/wp\/v2\/media?parent=415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}